Refund Policy

Stompbox Layout is free. A few things are sold separately as one-off purchases: features inside the app, and the ready made drill jig packs. This page is about those. It says the same thing as section 7 of our Terms of Service, in fewer words.

Changed your mind

Email stompboxlayout@gmail.com within 14 days and we'll refund you in full. You don't have to give a reason, and we won't ask for one. Mention the email address you paid with, so we can find the payment.

After that it's at our discretion. But if something you bought doesn't do what it says it does, tell us anyway. We'd rather fix it or give your money back than leave you stuck with it.

How the money comes back

It goes back to the card or account you paid with. How long it takes to land after that is down to your bank.

Which payment processor it goes back through depends on what you bought. Features inside the app are handled by Paddle, and the drill jig packs sold from this site are handled by Gumroad. Both act as the merchant of record, so whichever one is named on your receipt is the one your statement shows and the one the refund goes through. Either way, email us and we'll sort it out.

EU and UK consumers: your withdrawal right

By completing your purchase you expressly request that we begin providing the digital content immediately, and acknowledge that you lose the statutory 14-day right of withdrawal once provision has begun. The 14-day refund above is offered voluntarily, on top of your statutory rights, and is not affected by that waiver.

What a purchase covers

Features are bought one at a time. Buying one unlocks that feature on your account and nothing else. A drill jig pack is a download rather than an account unlock, and it covers the boards listed on the page you bought it from. There's no subscription either way, so nothing renews and there's nothing to cancel. Anything paid we add later is a separate purchase.

Questions

Anything else, email stompboxlayout@gmail.com. It's a one-person operation, so give it a day.